World360 Rewards Terms of Use

1. Website information

This Site and Applications display information about the World360 Rewards loyalty program, partner products, points earn and redemption activities, travel locations, airfares, , flight times and dates, tours, packages, cruises, transportation, schedules, travel companies, information about World360 Rewards, related brands and businesses and many other things. Much of this information is supplied to us by third party providers including third party loyalty partners, airlines, hotels and transportation suppliers. Therefore, although we have taken reasonable care to ensure that this information is correct and up to date, we cannot check the accuracy of such information where it is provided to us by third parties. We accept no responsibility for information supplied to us by third parties. We recommend you confirm all information contained on or linked from the Site and Applications with the relevant third party provider.

2. Prices, Travel Restrictions and Conditions

Restrictions and conditions apply to all of the products and services offered on the Site and Applications and such restrictions and conditions may affect the prices set out on the Site and Applications. To determine the applicable restrictions and conditions you must contact us or the relevant third party provider. The airlines and other third party providers of travel and travel related services may change their prices, details of their packages, tours, flights and other information displayed on the Site and Applications at any time. For this reason, all prices displayed on the Site and Applications are subject to change without notice. All travel products and services described on the Site and Applications are subject to availability. We will endeavour to notify you of all relevant taxes, airport charges and any other additional costs when you confirm your booking with us (as at that date) but these may be subject to variation prior to your departure. You are responsible for obtaining all passport, visa and health information that you may require. We may assist you to obtain such information, however the final responsibility for obtaining the necessary information and complying with any passport, visa and health requirement remains with you.

3. Intellectual Property

The material contained on the Site and Applications, including (without limitation) the software, design, text and graphics (including trademarks) comprised in the Site and Applications and the selection and layout of the Site and Applications, are owned or licensed by us and are protected by Australian and international intellectual property laws, including copyright. You may use the Site and Applications only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on the Site and Applications, or create any other material using material on the Site and Applications, without obtaining our prior written consent. Trademarks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining our prior written consent. The Site and Applications, including trademarks, service-marks, business names, company names, logos, trade-names, get-up (trade dress), products, technology and processes contained in the Site and Applications may be the subject of other intellectual property rights owned by us or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of the Site  and Applications must not in any way infringe the intellectual property rights of any person in any jurisdiction.

4. Your Use

You must only use the Site and Applications for lawful purposes and in a responsible and co-operative manner. Any breach of these Terms by you may result in legal action being taken by us against you.

You must not:

1. use another's personal information, including name, login details or password without permission;
2. make any fraudulent, speculative or false enquiries, bookings, reservations or requests using the Site and Applications;
3. use the Site and Applications while impersonating another person;
4. post or transmit to or via the Site and Applications any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
5. tamper with, hinder the operation of or make unauthorised modifications to the Site and Applications;
6. delete data from the Site and Applications without our permission;
7. knowingly transmit any virus or other disabling feature to the Site and Applications;
8. breach any third party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in any jurisdiction in using the Site and Applications;
9. frame the Site and Applications as part of another site or cache the Site and Applications for commercial benefit;
10. commit any act that may amount to a criminal offence or civil breach of any other jurisdiction;
11. attempt to do any of the above acts; or
12. knowingly permit another person to do any of the above acts.

5. Interactive Facilities and User Content

The functionality provided on the Site and Applications may include interactive communication facilities such as World360 Rewards blogs, discussion groups and other communication forums where individuals may submit or post reviews of World360 Rewards, travel experiences, travel plans, comments and other information (collectively, “Interactive Facilities”).

You are solely responsible for your use of any such Interactive Facilities and agree that you use them at your risk.
You agree that, by submitting, posting or otherwise providing any message, travel blog, data, information, recommendations, opinions, reviews, news articles, directories, guides, text, music, sound, photos, video footage, art, illustrations, imagery, design, graphics, logos, audio clips and images, code or other material (“Content”) to or through the Site and Applications (including by using Interactive Facilities), You:

• grant to us and our affiliates (including, without limitation, our related entities) a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, translate, distribute, publish, broadcast, communicate, create derivative works from, publicly display and perform such Content throughout the world in any media, for any purpose whatsoever, including, without limitation, a commercial purpose, without any compensation or remuneration to You (“Licence”);
• expressly acknowledge that we may sub-license our rights under the Licence to third parties who may make use of the Content consistent with the Licence including, by way of example, on websites, in a written publication, compilation of works, training materials, film, television program, script or screenplay of either ourselves or a third party expressly authorised by us;
• grant us and our affiliates and sub-licensees the right to use your name or any other name that you submit in connection with such Content, at our discretion;
• waive any entitlement to any moral rights you may have as an author of the Content (and warrant that you have obtained a waiver of moral rights from any person who may have such rights in the Content); and
• agree that we are under no obligation to treat the Content as confidential or private information.

We reserve the right to, at our absolute and unfettered discretion, remove, screen, edit or refuse to post without notice any Content submitted to, posted or stored on the Site at any time and for any reason. We accept no responsibility or liability for any Content posted, stored or uploaded by You or any third party, or for any loss or damage to any such Content. We accept no responsibility for statements, representations or other Content provided by You or other users of the Site and Applications, including individuals using Interactive Facilities. We reserve the right to disclose any Content as necessary to satisfy any applicable law, regulation or lawful request. You shall be solely liable for any damages resulting from any infringement of copyright, trade mark, or other proprietary or other right or loss or damage in connection with your use of the Website and submission of Content.

For the avoidance of doubt, these Terms do not restrict your rights to re-use Content you have posted or otherwise provided to or through the Site and Applications.

6. Artificial Intelligence

Some features and tools in our services and on Our Website use artificial intelligence ('AI'), including generative AI. We may partner with third-parties entities or utilise third-party large language models in developing and providing these services. We process data you may input and any generated data for purposes of providing you with our services, for product improvement purposes, for quality and troubleshooting purposes, and other purposes in accordance with these Terms and our Privacy Notice. When we partner with third-party entities, by default we do not permit such third parties to train their own models based on personal or otherwise sensitive data provided to us. Any exception to this position requires our prior written authorisation. All information and content generated by such AI tools are provided on an 'as-is' and 'as-available' basis. We make no representations of any kind as to the relevance, accuracy, or completeness of such content and is not responsible for any damage or losses arising from your use of or reliance on such content. We reserve the right to update or modify AI-generated content at any time.

7. Your Warranties

You warrant that: you are of sufficient legal age to use the Site and Applications and create legal binding obligations for any liability you may incur as a result of using the Site and Applications; you are responsible (financially and otherwise) for all uses of the Site and Applications by you and those using the Site and Applications using your login details, including your password; and the information you supply via the Site and Applications will be accurate and not misleading, deceptive or likely to be misled or deceive.

8. Indemnity

You indemnify us and our officers, employees and agents against all losses, costs, damages, claims and expenses arising from: any breach of these Terms by you; any act or omission by you or an officer, employee or agent of you; or any claim, action, demand or proceeding by a third party against us or our officers, employees or agents caused or contributed to by you or an officer, employee or agent of you.

9. Your Privacy

We will handle your personal information in accordance with the terms and conditions set out in our Privacy Notice which is posted on the Site and Applications. We and our third party loyalty partners, providers of travel and travel related products and services may disclose your personal information to others where directly connected with facilitating your loyalty program entitlements, purchases, your travel arrangements and bookings and the provision of travel services and products. For example, we may disclose your personal information to airlines, hotels, car rental companies and other service providers in facilitating your travel arrangements.

At all times we retain the right to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.

We may disclose aggregated information about users and use statistics relating to the Site and Applications and aggregated information about our sales and trading patterns to others.

10. Disclaimers and Limitation of Liability

You use this Site at your own risk. The Site and Applications are provided by us on an "as is" basis. We do not warrant or represent that the content of the Site and Applications are accurate, up-to-date or complete, or that they do not infringe the rights of any third parties. We make no representations or warranties of any kind with respect to the Site and Applications, their contents or any of the products or services supplied through the Site and Applications. To the maximum extent permitted by law, we disclaim all implied representations and warranties including, without limitation, implied warranties that the products and services offered and supplied through the Site and Applications will be of merchantable quality, fit for any purpose or will comply with any descriptions provided To the maximum extent permitted by law, we (including our officers, employees, shareholders or other representatives) are not liable for any loss or damage, however caused (including negligence), which may be directly or indirectly suffered, in connection with your use of or inability to access the Site and Applications or the purchase and use of any products and services supplied via the Site and Applications. This limitation of liability (whether arising under contract, tort (including negligence) or statute) applies to all damages of any kind including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that the Site and Applications fails to operate or causes you loss or damage, your sole remedy is the refund of any money that you paid to us to use the Site and Applications. Your access to and use of the Site and Applications is subject to factors beyond our control. We do not represent or warrant that the Site and Applications, the server that makes it available or any of the products or services supplied through the Site and Applications will be free of errors, viruses or defects or that the service will be uninterrupted or timely. Because of the nature of the Internet, we do not warrant that the Site and Applications will be secure and we will not be liable for any disruptions to the Site and Applications. We do not represent that any of the travel products and services set out on the Site and Applications will be suitable for you. You release us from any claims in relation to the travel products and services described on the Site and Applications, including but not limited to claims that the travel products and services are not suitable. The loyalty products, travel products and services offered and promoted via the Site and Applications are products and services of third parties. Our role is to facilitate the loyalty program and with our related brands facilitate your associated travel arrangements, including processing your bookings and making payments. Our related brands are acting as an agent for third party travel providers. Your legal relationship in respect of the third party travel products and services is with the relevant third party provider.

In relation to third party non travel products and services available through the World360 Rewards, we are acting as a marketer or introducer of the relevant product and service and you will be acquiring the relevant product or service directly from the relevant third party partner.

If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited, at our option, to:

in the case of products:

• the replacement of the products or the supply of equivalent products; the payment of the cost of replacing the products or acquiring equivalent products;

in the case of services:

• the supply of the services again; the payment of the cost of having the services supplied again.

11. Linking

We may link the Site and Applications to other sites on the World Wide Web. We are not required to maintain or update these links. These links are provided for your convenience only. It does not mean that we have reviewed these sites or that we endorse them. We are not responsible for the content of other sites, even if we link to them and we are not recommending these sites or their products or services to you. We make no warranties and accept no liability if you suffer any loss or damage in relation to material contained on external sites or using another's product or services.

12. Security

The online booking facilities of our third party providers utilise Secure Sockets Layer (SSL) encryption to ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever the user submits confidential information to us via the Internet. Within our related brands online booking facilities there are two methods of transmitting credit card information to the booking; either the user submits their details during the booking process or, if the user has an existing profile, the information is sent directly from our profile database into the booking, bypassing the Internet entirely.

13. Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information. The Site and Application may store cookies on your web browser in order to improve service for you on your subsequent visits to the Site and Application. By using cookies, websites can track information about visitor’s use of the Site and Applications and provide customised content. Most web browsers can be configured to notify the user when a cookie is received, allowing you to either accept or reject it. You may also inspect the cookies stored by your web browser and remove any that you do not want. If you disable the use of cookies on your web browser or remove specific cookies from the Site and Applications or linked sites, then your use of the Site and Applications may be restricted.

14. Amendments

Except as otherwise specified, we may amend these Terms at any time without notice to you by posting amended Terms on the Site and Application. The amended Terms will take effect immediately when they are posted on the Site and Application.

15. Termination

We may terminate this agreement, your registration with or ability to access the Site and Application and/or any other service provided to you by us and any other agreement between us, immediately if you breach any of these Terms.

16. Our Relationship

No agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship is intended to be created between you and us by these Terms.

17. Notices

Except as required by law or otherwise specified by us, you must provide any notices to us by email to support@world360rewards.com. We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

18. Governing Law

If any dispute arises about this agreement or how this agreement applies or arising out of your use of this Site, the laws of Queensland, Australia will apply. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Queensland, Australia, and waive any right that you may have to object to an action being brought in those courts.

19. General

If any of these Terms are invalid or unenforceable, it will be struck out, and the remaining Terms will remain in force. Headings are for reference purposes only. If we do not act in relation to a breach by you or others of these Terms, this does not waive our right to act with respect to subsequent or similar breaches. In these Terms, the term "Site and Applications" includes any email bulletins or other content that we provide to you via or initiated from this Site.